Sentinel Care Services (“Sentinel Care Ltd “, “us”, “we” or “our”) is committed to respecting your privacy and to complying with applicable data protection and privacy laws.
You can visit our websites without disclosing any personally identifiable information about yourself however if you do submit personal information by ordering products, services or completing a web form registration, for example, you can be assured that we will use your personal information only to support your continuing relationship with Sentinel Care Services
We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.
Personal Information Collection
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you agree and subsequently use our products and services, make customer enquiries, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys). The type of personal information we may collect could include, for example, your name and postal address, date of birth, telephone number, email address, and Health, Medical and well-being information; lifestyle and other information collected on assessments, recruitment or through surveys.
If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
Non-personal Identifying Information
We may also collect non-personally identifying information about you in relation to the service we provide. This information may include the services used and your experiences of that service for example. This helps us to better manage and develop our services to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.
How will we use your information?
We may use your information for a number of purposes which includes: processing and delivering any services, products or information requested by you; responding to complaints or account or payroll enquiries; administering debt recoveries; verifying your identity when required (you may have Next of Kin who need to discuss with us our services we would request ‘identifiable’ information to protect your data from unauthorised access). We may also undertake analysis based on your use of our services and contact you with information about new developments, products, services by post, telephone and automated means such as mobile text message (SMS), Email and the internet (subject to any communications preferences expressed by you).
If you have consented to receive products or services, you can contact us at any time to have your details removed from lists used by us for any or all of those purposes to update your information or to otherwise tell us how you would like to deal with information about yourself and/or significant others that we may have information about – the choice is yours.
To update your preferences please email email@example.com or call us on 08451298157 and quote your case/account number in the body of the email and tell us what you want us to do or change.
When will we disclose your information to others?
Sentinel Care Services may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.
Social media, blogs, reviews
Any social media posts or comments you send to us (on the Sentinel Care Services Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.
Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.
Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
In submitting a job application you should be aware we may contact you to discuss if there are other opportunities or provide you with recommended jobs or contact you for other jobs you may be interested in. the information you supply will be processed to assess your suitability of the position you have applied for, and with your consent we may keep your application for future opportunities that meet your application. You can change your mind and withdraw such consent at any time.
How long do we keep your information for?
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place. In most cases, this means we will keep your information for as long as you continue to use our services after that we will delete it other than where we lawfully can keep any data for audit or legal reasons.
Electronic data storage
Our systems use a cloud based solution and is hosted in state-of-the-art hosting environment, in highly secure facilities used by government and some of the biggest corporations in the world. All our hosting sites are ISO27001 certified.
We procure top of the line hosting infrastructure and invest heavily in data and network redundancies and up-to-date security systems to offer our clients the highest levels of application availability and performance and match the best in class enterprise service providers.
EU Hosting: Amazon EC2, Dublin, Ireland with a redundancy system back at UK Hosting: Rackspace, 115 Buckingham Ave., Slough, Berkshire, SL1 4PF, United Kingdom
Access to your Information
You can write to us at any time to obtain details of the personal information we may hold about you. Please write to: firstname.lastname@example.org or Data Protection Officer, Sentinel Care Services, Suit G, Radford house, Stafford Park 7, Telford, TF3 3BQ Please quote your name and address together with your Case or account number (if relevant). We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
Sentinel Care Services recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Sentinel Care Services is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard TLS certificates to provide encryption of data in transit, for example, all access to Sentinel Care Services websites and management portals is covered by HTTPS.
Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. Sentinel Care Services cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
On this website we use the following cookies to enable Google Analytics to function:
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Monitoring and or recording of all your Communications
Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of Sentinel Care Services systems, to ensure effective systems operation and in order to prevent or detect crime.