To deliver the highest quality domiciliary care and support to all our Customers;
To act with absolute compassion, dignity and respect to all our Customers and colleagues;
To afford all staff the opportunity and encouragement to excel;
To act with integrity and honesty at all times;
To identify and develop opportunities for improvements in the delivery of our service through our continuous focus on quality;
To invest in and to continually develop our staff skills through the highest standards of training, mentoring and career progression.
To provide a range of flexible solutions to individuals and families who need care and support within their own homes, thus enabling them to preserve their independence and dignity. We achieve this through commitment, dedication, integrity and compassion for all our Customers.
Provide flexible, community based care and support of the highest standard that promotes independence, dignity and choice.
To Respect the rights of people who use our services, providing them with the opportunity to live the life of their choosing regardless of age, sex, gender identity, marital status/civil partnership, religion or belief, race or disability.
Continually monitor and strive to improve the services we offer, the solutions we deliver and the support we give to our Care and Support Workers and all employee’s within the Company.
Plan and develop personalised support plans detailing personal beliefs, preferences and outcomes identified for the Customer receiving the service;
Respect the Customers wishes in decisions regarding their service package including when it is delivered and by whom;
Provide information in a format of the Customer’s preferred style and/or language;
Acknowledge the value of informal carers and others in the lives of the people that use our services;
Observe holistic approaches in relation to person centred services.